1. Entity & Operational Scope
This Privacy Policy governs the collection, processing, and safeguarding of customer information by A&B Concrete Pumping Inc. ("A&B", "we", "us", or "our"), with administrative mailing address at P.O. Box 981, San Jose, CA 95108.
A&B Concrete Pumping Inc. specializes in providing operated concrete line pumping equipment (hydraulic trailer pumps dispatched with experienced equipment operators for concrete placement) across San Jose and the San Francisco Bay Area. This policy applies to all communications conducted through our website (abconcretepumping.com), our online Yardage Estimator tool, direct mobile telephone calls, and direct text messages (SMS / iMessage).
2. Information We Collect
We only collect personal and project details voluntarily provided by you that are necessary to evaluate your pumping requirements, generate cost estimates, and route our pump rig to your site:
- Client & Business Identifiers: Name, company or business name, and billing details.
- Contact Coordinates: Mobile telephone number, primary email address (optional), and office phone.
- Job Site Location: Physical street address, city, cross streets, gate access codes, and site parking notes.
- Pour Logistics & Technical Parameters: Estimated cubic yardage, required hose distance (feet), concrete mix type (e.g., standard pea gravel, structural slump), and requested pour date and time.
3. How Information Is Used
Your information is utilized strictly to provide operated pumping services and communicate directly regarding your project:
Equipment Routing
Navigating our heavy-duty Putzmeister and Olin trailer pumps and operator directly to your job site location.
Batch Coordination
Communicating timing so pump arrival aligns with your ready-mix supplier's transit delivery trucks.
Estimates & Invoicing
Calculating volume-based setup and line-distance estimates according to your project dimensions.
Weather & Schedule Updates
Direct notifications regarding rain postponements, traffic delays, or schedule adjustments.
4. Direct Mobile Text Communications (SMS / iMessage)
To make estimating and dispatch as fast and convenient as possible, our website allows you to initiate direct text messages (SMS / iMessage) directly from your device to our business dispatch mobile number at (408) 623-2735.
Text communications with A&B Concrete Pumping are direct, person-to-person messages exchanged directly with our operational dispatch team. We do not use automated marketing robocall platforms or spam distribution systems. Standard messaging and data rates may apply through your cellular provider.
If you no longer wish to receive text messages from our dispatch desk, simply inform us via text or phone at any time, and we will update your contact preferences immediately.
5. Zero Third-Party Selling or Sharing Policy
A&B Concrete Pumping Inc. maintains an uncompromising policy regarding customer contact information:
Strict Protection Covenant
We never sell, rent, monetize, trade, or share client phone numbers, email addresses, or personal information with third parties for marketing, advertising, or promotional purposes. Your information is accessed solely by our dispatch coordinators and equipment operators for legitimate operational purposes.
6. California Consumer Privacy Rights (CCPA / CPRA)
Under California privacy laws, California residents possess specific statutory rights regarding their personal information:
Right to Know & Access
You may request a summary of the contact and project details we have stored regarding your job history.
Right to Deletion
You may request the deletion of your contact records, subject to regulatory tax and business bookkeeping requirements.
Non-Discrimination
We will never alter pricing, refuse pumping service, or discriminate against you for exercising your privacy rights.
Do Not Sell My Information
A&B Concrete Pumping Inc. does not sell personal information under any circumstance.
7. Data Storage & Information Security
We employ industry-standard technical measures (including TLS 1.3 encryption on our website) to safeguard your information against unauthorized access, loss, or disclosure. Customer records are maintained only as long as necessary to coordinate ongoing pours, process billing, and comply with California business record-retention requirements.
8. Website Cookies & Local Data
Our website uses standard browser storage to temporarily save yardage calculator inputs for your convenience while navigating the page. We do not use third-party cross-site advertising trackers or covert profiling cookies.
9. Contacting Our Office
For questions, contact updates, or privacy inquiries, contact our dispatch office:
A&B Concrete Pumping Inc.
P.O. Box 981, San Jose, CA 95108
Dispatch Phone: (408) 623-2735
Website: abconcretepumping.com